- You have 30 days to return any un-worn shoes for refund or exchange
- Delivery is £6.50 to UK/ROI Addresses
- Delivery is £15.00 for all other International addresses
- We deliver to ALL Countries
- Customers pay for return delivery fees (but we deliver exchanges to you free)
(estimated - not guaranteed)
UK/ROI - c.2-3 business days
INTERNATIONAL - c.5-10 business days
UK/ROI - c.14 business days
INTERNATIONAL - c.21 business days
PLEASE NOTE: SPECIFIC DELIVERY DATES ARE NOT GUARANTEED: Because the shoes are mostly hand made to order in various international locations and have to clear customs both in the UK before we can dispatch to you and clear again for any international locations, we cannot guarantee delivery dates. Most shoes arrive very close to the estimated times (sometimes a little earlier, sometimes a little later) but please understand those timings are only estimates, we never give guarantees. the best option is to order early. We hope this helps and explains the general situation with deliveries of hand made shoes.
If you require shoes for a specific date (wedding events, proms etc) then you are strongly advised to contact us first to check the likely date of delivery before you order to avoid disappointment.
You must inform us within 21 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
SPECIAL CONDITIONS FOR RUSSIA, SOUTH AFRICA AND SAUDI ARABIA
For customers making a purchase for delivery to Russia, South Africa or Saudi Arabia you can opt for DHL courier shipping (£30 flat fee) during checkout. We strongly recommend that this option is selected as standard post delivery times and customs clearance for these destinations can be subject to significant delays. Additionally tracking in Russia is not available at all with standard post and in South Africa standard tracking is subject to frequent malfunctions and lengthy service interruptions. For these reasons we can offer no guarantees with standard delivery and in the event of loss by the couriers we will be unable to offer any compensation for delays and will only be able to offer refunds after the loss is officially confirmed by the carrier which can take as long as 6 months. We strongly recommend that for deliveries to Russia, South Africa and Saudi Arabia delivery by DHL courier is selected.