PLEASE NOTE: SPECIFIC DELIVERY DATES ARE NOT GUARANTEED: Because the shoes are mostly hand made to order in various international locations and have to clear customs both in the UK before we can dispatch to you and clear again for any international locations, we cannot guarantee delivery dates. Most shoes arrive very close to the estimated times (sometimes a little earlier, sometimes a little later) but please understand those timings are only estimates, we never give guarantees. the best option is to order early. We hope this helps and explains the general situation with deliveries of hand made shoes.
If you require shoes for a specific date (wedding events, proms etc) then you are strongly advised to contact us first to check the likely date of delivery before you order to avoid disappointment.
You must inform us within 21 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem (see below for conditions relating to claims of loss by couriers). Please quote your order number in all correspondence.