Terms & Conditions

About Us

Pretty Small Shoes Worldwide Customer Services Team

4-11 Galen Place
Off Bury Place
Bloomsbury
London
WC1A 2JR

 

This web site and the London showroom is managed and operated by the Pretty Small shoes London team who are completely dedicated to your total small shoe satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Pretty Small Shoes Worldwide Customer Services Team
4-11 Galen Place
Off Bury Place
Bloomsbury
London
WC1A 2JR

Phone: 0044 (0) 207 242 2774

Email: orders@pretty-small-shoes.com

London Office/Showroom opening times:-

Tuesday - Saturday (12:00 - 18:00)


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are using a parent or guardian card you must get permission of the owner before using it. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, or by post but all responsibility for the security of the data will be yours (and we strongly advise that you do not send details this way).

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will resolve the issue manually asap.

ORDERS
All orders are subject to acceptance and availability. PRETTY-SMALL-SHOES.COM offers products for sale that are in stock and available for dispatch from our distribution center or on a hand-made-to-order basis. Occasionally, however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once designer stock has been delivered to PRETTY-SMALL-SHOES.COM. PRETTY-SMALL-SHOES.COM will only take advance purchase orders for stock that has been scheduled for delivery by a designer/supplier. Your rights regarding advance purchase are the same as those for any other purchase at PRETTY-SMALL-SHOES.COM; alternatively you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to your credit card within thirty days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.

PRICES
Prices shown on the site are in GBP (a currency is also available on site). All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the website at the time the order is accepted will be honored. You may also incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

ELIGIBILITY TO PURCHASE
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct . The Site is available only to individuals and others who meet the PSS terms of eligibility, who have been issued a valid credit card by a bank acceptable to PSS, whose applications are acceptable to PRETTY-SMALL-SHOES.COM and who have authorized PRETTY-SMALL-SHOES.COM to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. PSS reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. Moreover, by making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where PRETTY-SMALL-SHOES.COM feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Shipping And Handling

PRETTY-SMALL-SHOES.COM insures each purchase during the time it is in transit until it is delivered to you (see notes below about timescales for any items being declared lost by couriers) . We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you or your parent or guardian. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by PRETTY-SMALL-SHOES.COM and transfer of responsibility in the same way.

 

Important notice
 
We primarily use Royal Mail and DHL to courier your shoes to you. Once we pass your items to any courier our ability to influence their performance becomes very limited and our responsibility for any items that may be delayed or lost (thankfully a quite rare occurrence) is zero. Please be aware that we are unable to cancel or refund any order that may be delayed or lost once in the hands of our couriers and that it may take up to 30 days from loss notification by you for any items to be declared officially lost and become eligible for refund. By agreeing to our terms and conditions at checkout you explicitly agree to accept these delivery terms and agree that any complaints regarding such delays or losses should be directed to the couriers and not MIZCHI Pretty Small Shoes Ltd. That said, our experience is that Royal Mail (and any national post office they hand off to for international deliveries) are in practice very reliable and less than 1% of deliveries experience significant delays and an even smaller percentage are lost. Furthermore, we will do all we can to help resolve any difficulties as they arise but customers must bear in mind the above mentioned limitations to our control of couriers performance and responsibility for delays or losses.



TRACKING YOUR ORDER
You can check the current status of your shipment by calling us on 

Phone: 0044 (0) 207 242 2774 
Tue - Sat (12:00 - 18:00)

or sending an e-mail to:- orders@pretty-small-shoes.com.

Delivery Schedule

We have two types of stock.

Ready made shoes in-stock now.

These are generally dispatched in c. 1 business day from your order date..

Hand-Made-To-Order shoes.

Any shoes that are hand-made to order will take c.14 business days for UK/Europe (also customers should take note that customs delays can also be a factor in adding extra days to fulfillment). International orders are generally received within c.21 business days. Please note that although we try very hard deliver shoes within this time (or even earlier: about 97% of the time) PLEASE NOTE, DELIVERY TIMES ARE NOT GUARANTEED TO ANY SPECIFIC DATE and we offer delivery time estimates only (it is crucial you bear this in mind for events like weddings etc). If you require shoes for specific dates then please, please inform us before hand so we can advise and in all cases the best advice we can give is that you allow plenty of time if you have an important event that you'd like shoes for. We will always do everything we can to get shoes to you on time and as we say in 97% of cases you will get them earlier or on time but do please order allowing plenty of time as there is nothing more annoying than shoes arriving the day after your big event.

By agreeing to our terms and conditions, you agree, in the event of any part of your order being unfulfilled for any reason (for example delayed delivery or because a style is discontinued after your order is accepted), that our liability to you for any inconvenience or consequential loss is restricted to the value of any non-delivered item plus any relevant delivery fee you may have paid.


Multiple orders

In the event of more than one shoe being ordered with different delivery schedules we will by default elect to send them together after the latest shoe in your order has arrived with us. If you would like any in-stock shoes to be sent in advance of hand-made-to-order shoes within your order then please contact our office by phone or email.

Lost in post/damaged in post

You must inform us within 5 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.


Back Orders

All our shoes are hand-made to order and delivery will take c.14 business days for UK/Europe (also customers should take note that customs delays can also be a factor in adding extra days to fulfillment). International orders are generally received within c.21 business days. Please note that although we deliver shoes on time (or even earlier about 97% of the time delivery times and shoe supply are NOT guaranteed and are estimates only. many of our shoes are effectively limited editions in the sense that the supply of leathers and components for specific styles are themselves limited and when they run out the shoe style may be withdrawn by the individual supplier with any prior notice to us. If you require shoes for specific dates then please inform us before hand so we can advise but the best policy is to order well in advance of any key date and bear in mind supply can be affected for reasons completely beyond pretty small shoes ltd's control.

By agreeing to our terms and conditions, you agree, in the event of any part of your order being unfulfilled for any reason (for example delayed delivery or because a style is discontinued after your order is accepted), that our liability to you for any inconvenience or consequential loss is restricted to the value of any non-delivered item plus any relevant delivery fee you may have paid.

 

Tax Charges

Customers are reminded that they are responsible for any relevant taxes applied in their own country at the point of importation.

Credit Card Security

Payment can be made by Visa, Visa Electron, MasterCard, American, Express, Delta, and Maestro debit cards. Payment will be debited and cleared from your account upon receipt of your order by PRETTY-SMALL-SHOES.COM. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to PRETTY-SMALL-SHOES.COM, we will not be liable for any delay or non-delivery. We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using shopify payments, a secure online payment gateway that encrypts your card details in a secure host environment. We will also give you the opportunity to securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions. To help ensure that your shopping experience is safe, simple and secure. PRETTY-SMALL-SHOES.COM uses Secure Socket Layer (SSL) technology. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Guarantee

All of our products come with a no quibble exchange or refund guarantee. You can exchange or refund any unworn item within 30 days of purchase

Reaching Us

Our International Customer Services Center is at:-

PRETTY-SMALL-SHOES.COM
4 - 11 Galen Place,
Bury Place, 
London
WC1A 2JR

Phone: 0044 (0) 207 242 2774 


Tue - Sat (12:00 - 18:00)

Email: orders@pretty-small-shoes.com

Returns Policy


Basically, WE WANT YOU TO BE VERY HAPPY WITH YOUR SHOES.

If you are not happy, we will sort it out! Guaranteed!

We have every confidence that you will be delighted with your PRETTY-SMALL-SHOES.COM purchase. However, if you are not completely satisfied please return any item to us in its original condition, including all packaging, within 30 days of receipt (note: certain special orders or shoes that have alterations specified will only be illegible for a store credit).

If you need to return any item to us, please securely wrap shoes individually in tissue and return of possible in the original packaging, along with the shoe dust bags and post your parcel to: 

Pretty Small Shoes

International Customer Services and Returns Center
4 - 11 Galen Place,
Bury Place, 
London
WC1A 2JR

Phone: 0044 (0) 207 242 2774 
Tue - Sat (12:00 - 18:00)

Email: orders@pretty-small-shoes.com

We want you to be entirely happy with your order, therefore any replacement items will be sent to you free of Postage & Packing charges. You will be notified by email once your return has been received and processed.


LATE RETURNS
Items should be returned within 30 days of the date of your receipt of the goods from us. Returns outside these time frames may be accepted at the discretion of PRETTY-SMALL-SHOES.COM and may only be refunded as a store credit.

TRYING ON SHOES
All shoes should be tried on a carpeted surface before wear. Shoes should be returned, where possible, in their original postage box as this is considered part of the product. Shoes that are returned without the original postage boxes and arrive damaged may not be accepted, and may be sent back to the customer.

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

SALE RETURNS
Items bought in any sale or promotional period or within any offer are only eligible for return for exchange or credit within 7 days or up to the end of the sale period whichever is the sooner. Items bought at discounts of 50% or more are not elligible for return or refund. This does not affect your statutary rights.

Remittance Terms send all return shoes in original packing by any recorded (IE with a signature) delivery method with the returns note stating next action (IE exchange/refund). All returns to be sent to our International Customer Services and Returns Centre at 


Pretty Small Shoes Ltd

International Customer Services and Returns Center
4 - 11 Galen Place,
Bury Place, 
London
WC1A 2JR

Phone: 0044 (0) 207 242 2774 
Tue - Sat (12:00 - 18:00)

Email: orders@pretty-small-shoes.com