Frequently Asked Questions
Can I return my shoes for a refund or exchange?
You can send any shoes back for refund or exchange for up to 30 days from the date you receive them as long as they remain in un-worn condition!
How do i choose the correct size for me?
Sizing with us is really easy. We list size all options as UK/USA/EU and the actual length in millimeters. To choose by actual length all you need to do is first measure your feet and choose the correct size on our site. Check out our 'Size Guide' section on our website for full instructions.
How do i make an order?
Ordering is simple and easy. Browse the site for the shoes you'd like and select the size/color/heel option you want from the tabs on the product page. The click the `Add to cart` button and follow the on screen instructions. You will need a bank card or Paypal account to make payment.
How do I change an order or make an exchange?
You can cancel or change any order before it is dispatched to you. All you need to do is contact us by email or telephone and give us your instructions.
If you want to return or exchange any shoes you will find full instructions on how to do this on your delivery note which will be with your shoes when you receive them.
Can I customise my shoe designs?
We are very sorry but we are unable to offer any customizations to our shoe styles.
Even though they are individually hand-made, they are produced in semi-factory conditions and go into production based on a very tight production and organization queue which the shoe makers no longer want us to disrupt with bespoke alterations.
Also, when shoe designs are altered then various adjustments need to be made to lasts and patterns which is very time consuming and expensive in production terms.
The shoemakers have therefore asked us to stop this practice as it slowed up the work too much, created excessive admin and introduced too many opportunities for error across the system.
Do you have loyalty/collector scheme?
YES WE DO!
you get points for every pound you spend, points for reviews, points when you visit our site and lots of points on your birthday!
you can use the points to claim great all sorts of great discounts.
to join our scheme create an account here
Why are your shoes expensive?
It's true they are not low cost. This is because they are all individually hand made. Women with small feet are less than 1% of the adult population and so mainstream manufacturers do not find it profitable to make shoes in these sizes. The only way we have found to be able to deliver a wide range of contemporary styles (which is the main thing small feet women cry out for) is by offering hand-made shoes. This does mean they are priced a little higher, but on the other hand you do get a very well made, good looking shoe with on-trend styling. Hope this helps to explain the price point.
How long does delivery take?
(estimated - not guaranteed)
UK/ROI - c.2-3 business days
INTERNATIONAL - c.5-10 business days
UK/ROI - c.14 business days
INTERNATIONAL - c.21 business days
PLEASE NOTE: SPECIFIC DELIVERY DATES ARE NOT GUARANTEED: Because the shoes are mostly hand made to order in various international locations and have to clear customs both in the UK before we can dispatch to you and clear again for any international locations, we cannot guarantee delivery dates. Most shoes arrive very close to the estimated times (sometimes a little earlier, sometimes a little later) but please understand those timings are only estimates, we never give guarantees. the best option is to order early. We hope this helps and explains the general situation with deliveries of hand made shoes.
If you require shoes for a specific date (wedding events, proms etc) then you are strongly advised to contact us first to check the likely date of delivery before you order to avoid disappointment.
Please also note: if you have mixed in-stock and hand-made-to-order items in your order we will wait until all items are ready for shipment and send them together in one dispatch.
How much is the delivery cost?
Delivery is £6.50 for Uk and £15.00 for international deliveries.
The delivery charge is the same no matter matter how many pairs you order at any one time.
Return delivery cost is paid by the customer but we do not charge you for any additional delivery costs when you make an exchange (see full terms here)
YES! Delivery back to you for up to 3 exchanges is FREE!!
Can I get fast delivery for a specific date (eg wedding or prom)?
Unfortunately we are not able to offer fast delivery services and can only deliver shoes in the approximate times already quoted.
Whilst all of our shoes are individually hand made, they are produced according to semi-factory processes and we are not able to take orders out of the production queue and accelerate delivery times.
The only safe way to order shoes for a specific date is to order well in advance.
For all estimated delivery times click here
Please note: our delivery times are expressly NOT guaranteed and are estimates only. However, we do deliver within these estimated times pretty much 95% of the time and often even earlier.
What payment methods do you accept?
We accept all major credit and bankers cards along with Paypal. Bank transfer payments can be accepted by arrangement.
We do not offer cash-on-delivery and at the current time do not have any credit or payment-by-installment options.
We take payment in advance at the point or purchase for all orders.
What is the Returns and Refunds Policy
- return anything in unworn condition up to 30 days later
- refunds processed c. 14 days from return
- you can exchange for alternative sizes and styles and we will send them to you with free delivery
- if you have any problems we will work very hard to make them right
How can I get in touch with you?
We can be contacted by the following
tel: 0044 (0) 207 242 2774
Our telephone lines are open from 12:00 to 18:00 GMT Monday to Saturday.
We usually answer all emails within 1 business day (generally much sooner)
If you think you have not received a reply from us it is always wise to check your `spam` folder first as our mail to you may have gone there.
If you already have an order then please include your order number (or at least your full name) as this makes it much easier to help you with any queries